Frequently Asked Questions

Ordering

Does Wessex Tubas provide student discounts?

Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.

What’s more, if you’re a student based in the UK, you may be able to purchase through your school using the Assisted Instrument Purchase Scheme (AIPS), so you don’t pay VAT.

Does Wessex Tubas provide discount for quantity orders?

We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.

Does Wessex Tubas provide finance?

We are unable to provide a finance option on any of the purchases made. If you would like to arrange finance, please contact your financial service provider.

Can I pay for my order on delivery?

We do not offer a ‘pay on delivery’ service at this time.

What forms of payment does Wessex Tubas accept?

We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.

Are taxes and duties included in the product prices?

If you’re viewing our site from Europe, the price of each product will be displayed without taxes and duties. When purchasing, you will be given the option to include taxes and duties when placing your order.

Can I place an order without paying taxes and duties?

If you are based in Europe and purchasing from us, upon reaching the checkout you will be given the option to include taxes and duties when placing your order or not to include taxes and duties at this stage.

If you choose not to include taxes and duties when placing your order, you will need to pay them once your order has arrived in your country. If you select to pay taxes and duties, then that is all inclusive cost with nothing more to pay to receive your order.

Note if you are a company that can claim back VAT in your own country, then you are best to select to order without duties and taxes at check out - so you can claim-back costs in your VAT return.

What happens if I don’t pay taxes and duties when placing my order?

If you are based in Europe and purchasing from us, and you choose not to include taxes and duties when placing your order, you will need to pay them once your order has arrived in your country, and will be contacted by our courier for payment of taxes and duties owed before your order is delivered to you.

Warranty

How long is the Wessex Tubas warranty?

We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.

What is covered by warranty?

We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.

It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.

Delivery

Do you ship internationally?

We ship all over the world!

So far, we’ve sold to over 50 countries so, rest assured that wherever you are in the world, we can deliver to your door.

All orders are shipped from our main warehouse in UK, and our international shipping rates remain very competitive.

How quickly can I expect my order?

Once your product is in stock* at our UK warehouse and a final quality check has been carried out by a member of the team, we will endeavour to ship your order.

Shipping usually takes between 3 & 5 working days to the US and Europe and is delivered using a DHL courier.

*Please note that if we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.

What couriers do you use?

All our shipments are by DHL to get orders to you as safely as possible at the lowest possible price.

What is express shipping?

Where our standard shipping takes between 3 & 5 working days from our UK warehouse to the US and Europe by DHL, express shipping means we will ship your item(s) using the fastest available service, as long as in stock and after we’ve carried out the final quality checks.

Preorders

If an item is available on back-order, when can I expect?

That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item.

How do preorders work?

Preordering from Wessex Tubas simply means you’re reserving an item that is not currently available or has been planned for future release.

When you preorder an item, we’ll ask that you pay a deposit to reserve your item(s) for when they become available.

Once they arrive at the UK warehouse, we’ll then ask you to pay the remaining amount and ship your item(s) as soon as possible.

Returns

Can I return the item if I am not satisfied?

You can return any item bought from Wessex Tubas within 14 days of receiving it for a full refund, minus shipping costs. However, please contact us before returning your item so we can provide you with return labels and a collection booking with our dedicated courier to ensure the safe return of your item/s. When returning the item, it must be in its original packaging and in 'as received’ condition. Please note that shipping charges apply to refund upon return of your item and any damage will also result in reduced refund.