Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.
We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.
We are unable to provide a finance option on any of the purchases made via our website. If you would like to arrange finance, please contact your financial service provider.
Some of our dealers do offer financing.
We do not offer a ‘pay on delivery’ service at this time.
We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.
Customers in the European Union will see prices inclusive of VAT.
Customers outside of the EU will see prices exclusive of VAT. Duties and taxes will be added to the price in the checkout, after we've confirmed the delivery address.
In all cases, VAT and duties are confirmed in the checkout after you've entered your address details.
You will be notified of any tax adjustments in the checkout.
Your order may be subject to taxes and duties when landing in your country. You will be contacted by our courier for payment of taxes and duties owed before your order is delivered to you.
We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.
We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.
It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.
We ship all over the world!
All 27 member states of the European Union and the following other counties are served by Wessex Tubas Europe, from our base in Spain: Andorra, Liechtenstein, Monaco, Norway and Switzerland.
For other countries, please see Wessex Tubas Ltd in the UK.
Once your product is in stock* at our warehouse and a final quality check has been carried out by a member of the team, we will endeavour to ship your order on the next business day.
We use FedEx for our deliveries and shipping usually takes between 3 & 5 working days to the US and Europe. For UK deliveries, we aim to deliver on the next working day.
*Please note that if we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.
All our shipments are usually delivered by FedEx to get orders to you as safely as possible at the lowest possible price. We may use other couriers as and when required.
That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item.
Preordering from Wessex Tubas simply means you’re reserving an item that is not currently available or has been planned for future release.
When you preorder an item, we’ll ask that you pay a deposit to reserve your item(s) for when they become available.
Once they arrive at the UK warehouse, we’ll then ask you to pay the remaining amount and ship your item(s) as soon as possible.
For instruments: You can return any instrument bought from Wessex Tubas within 14 days of receiving it for a full refund, minus shipping costs.
However, please contact us before returning your item so we can provide you with return labels and a collection booking with our dedicated courier to ensure the safe return of your item/s. When returning the instrument, it must be in its original packaging and in ’as received’ condition.
Please note that shipping charges apply to refund upon return of your item and any damage will also result in reduced refund.
To initiate a return, please email europe@wessex-tubas.com with details of why you want to return, so we can assist.
For accessories: Sale on accessories is final, meaning that we are unable to accept any returns on our range of brass instrument accessories.
