Frequently Asked Questions
We are unable to provide a finance option on any of the purchases made. If you would like to arrange finance, please contact your financial service provider.
Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.
What’s more, if you’re a student based in the UK, you may be able to purchase through your school using the Assisted Instrument Purchase Scheme (AIPS), so you don’t pay VAT.
We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.
We do not offer a ‘pay on delivery’ service at this time.
We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.
We ship all over the world!
So far, we’ve sold to over 50 countries so, rest assured that wherever you are in the world, we can deliver to your door.
All international orders (outside USA) are shipped from our main warehouse in UK, and our international shipping rates remain very competitive.
If you are located anywhere in the European Union, you will be charged VAT (value added tax) at 20%, which is included in the price quoted upon purchase of your product.
In the USA, we have to charge state taxes if you are in Illinois, California or Texas, otherwise no tax is charged.
If an item is delivered to USA from UK, then it is sent with duties paid, so no tax is charged.
All other international orders are charged without tax, and you may get charged import duty and local taxes by your government before delivery.
Once your product is in stock* at our UK warehouse and a final quality check has been carried out by a member of the team, we will endeavour to ship your order.
Shipping usually takes between 3 & 5 working days to the US and Europe and is delivered using a DHL courier.
*Please note that if we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.
In USA, all shipping is undertaken by FedEx.
Within UK all shipping is handled by DPD Local.
For international shipping, we use a mixture of FedEx, DHL, UPS, DPD, and occasionally independent couriers to get orders to you as safely as possible at the lowest price.
You can return any item bought from Wessex Tubas within 14 days of receiving it for a full refund, minus shipping costs. However, please contact us before returning your item so we can provide you with return labels and a collection booking with our dedicated courier to ensure the safe return of your item/s. When returning the item, it must be in its original packaging and in 'as received’ condition. Please note that shipping charges apply to refund upon return of your item and any damage will also result in reduced refund.
That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item.
We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.
We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.
It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.
Where our standard shipping takes between 3 & 5 working days from our UK warehouse to the US and Europe by DHL, express shipping means we will ship your item(s) using the fastest available service, as long as in stock and after we’ve carried out the final quality checks.
Preordering from Wessex Tubas simply means you’re reserving an item that is not currently available or has been planned for future release.
When you preorder an item, we’ll ask that you pay a deposit to reserve your item(s) for when they become available.
Once they arrive at the UK warehouse, we’ll then ask you to pay the remaining amount and ship your item(s) as soon as possible.