Returns are accepted within 14 calendar days from the date of delivery, provided that the instrument has not been used or handled.
For the purposes of this policy, any use of the instrument is considered handling, including playing or testing it, as we cannot certify the hygiene of the instrument once it has been used.
In the event of a return, the customer will be fully responsible for all return shipping costs, as well as the original delivery charges, insurance costs appropriate to the instrument’s full value (as it is a high-value item), and any handling and processing fees.
The instrument must be returned properly packaged, using the original packaging or equivalent, and sent via a secure, tracked, and insured carrier. It is the customer’s responsibility to ensure the instrument arrives back in perfect condition.
Returns will not be accepted for instruments showing any signs of use, handling, damage, dirt, or alteration of any kind.
Our aim is to ensure the highest standards of quality, safety, and satisfaction for all customers.
