All our instruments are supplied with 3 year’s warranty. If your instrument develops a fault due to manufacturing defect within the warranty period, we will quickly repair or replace the item for you, and if we are unable to do this we will offer you a refund. Cases, rotary bumpers, valve felts, string linkage and problems related to improper routine maintenance are not covered by warranty. In the unlikely event that your goods are damaged during transit to you, please inform us as soon as possible and we will work with you to replace or repair the item for you free of charge.
Returns are accepted within 14 calendar days from the date of delivery, provided that the instrument has not been used or handled.
For the purposes of this policy, any use of the instrument is considered handling, including playing or testing it, as we cannot certify the hygiene of the instrument once it has been used.
In the event of a return, the customer will be fully responsible for all return shipping costs, as well as the original delivery charges, insurance costs appropriate to the instrument’s full value (as it is a high-value item), and any handling and processing fees.
The instrument must be returned properly packaged, using the original packaging or equivalent, and sent via a secure, tracked, and insured carrier. It is the customer’s responsibility to ensure the instrument arrives back in perfect condition.
Returns will not be accepted for instruments showing any signs of use, handling, damage, dirt, or alteration of any kind.
Our aim is to ensure the highest standards of quality, safety, and satisfaction for all customers.
We strive to deliver your goods within one week if you have ordered an in-stock item. If the item you have ordered is for a future delivery date, as indicated in your ordered item description, you can expect that the item will be shipped to you after it has been received at our warehouse and quality inspected. You will receive a shipping notification once your item is shipped.
Wessex works hard to ensure our online order process runs smoothly, but occasionally an error, or unexpected damage to an item at the warehouse might mean an item you order is unavailable to ship. In such an instance you will be notified as soon as possible of the error or issue and offered a full refund or backorder status for a future expected delivery date.
Please reach out by email or by phone if your order has not shipped within the expected time frame. Our team is happy to answer any questions or concerns you might have.
Your order will be shipped by Wessex as "signature required" at delivery. The courier may contact you to offer you delivery without signature. Please note that Wessex will not be liable for any losses should you choose to accept your delivery without signature.
The courier will email and/or text shipping updates to the address/telephone number you supplied when you placed your order. If your goods are not delivered to you within the expected delivery window please contact the local depot of the courier with your tracking number to determine the status of your shipment.
After taking this step, if you believe your order is lost, please contact Wessex to report the lack of delivery as soon as possible. We cannot accept responsibility for the lost goods if you do not notify us in a timely manner.
We accept payment by VISA, MASTERCARD, AMERICAN EXPRESS, by PAYPAL or CASH at our showroom If you’d like to try an instrument before you buy it please call us in advance, as we cannot guarantee that all items will be available for test playing in our showroom.
For institutional customers, please email our Sales team for an official estimate & payment or order options.
This web site provides the latest pricing and information about all the products Wessex Tubas supply. Prices are displayed in US dollars, British pounds, or Euros depending on your location. Taxes are included in prices for UK customers. For other customers, where applicable, taxes and/or duties are added to your order at checkout.
None of the photos on this website are to be used commercially by another company.
